,وهذا شرح باللغه الانجليزية عن كيفية عمل الفندق , ولا ادري ان كانت كاملة واستطيع العمل عليها ام لا .
Hotels have these departments: front desk/reception, accounting, housekeeping, maintenance, engineering, food and beverage, catering/group sales. There may be a restaurant including executive chef, cooks and wait staff. All of these departments interact.
The front desk reception checks guests into the room , checks them out and receives guest room payments, answers the telephone for incoming calls and can make room reservations. The accounting office receives payments, and pays bills, including paychecks. Housekeeping cleans inside the hotel and the rooms. Maintenance maintains the rooms, courtyard areas, and parking lot. They do jobs like minor repairs ,cleaning , sweeping, and outdoor landscaping. Engineering is responsible for electrical, plumbing, air-conditioning, heating. Food and beverage is responsible for ordering supplies, preparing for large banquet functions. The catering office handles group functions like weddings and plans menus for those functions. They are sometimes called group sales. The group sales/catering/banquet office will set up large function rooms for meetings. They will also reserve a large number of hotel rooms for groups. Group sales are very important to a hotel’s business. They bring in a lot of money through room charges and banquet function charges.
In the morning the housekeeping staff will go to rooms that have been checked out and clean them to be ready for new guests arriving in the afternoon. Hotels set scheduled check in and checkout times. Check out maybe 11 am or 12 noon. Check-in may be about 3 p.m. To check into the hotel you go to the front desk and give your name. The front desk receptionist will take your payment, usually by credit card and your identification, and have you read and sign the room folio. The room folio is used to list all of the charges that you have while at the hotel. A copy of the folio is given to you before or at checkout time. Sometimes it is placed under your door of your room on the day you are leaving.
If you are planning a wedding reception you would call a group sales or catering department and schedule an appointment to meet. During the meeting, you will tell them what day is your reception, how many people will be attending, what type of food you would like to serve and what arrangements you would need for entertainment. Usually you provide your own entertainment however, the hotel may have recommendations. On the day of your function the meeting room will be set up with the correct table arrangements. If there will be food, the kitchen staff will prepare your food. The waiter staff will deliver your food to the tables or to a banquet serving line.